Frequently Asked Questions


If you don't find answers to your questions below, then please contact us and we'll get back to you.


Policies


You say you are giving 100% of your profit to Africa New Life Ministries (ANLM) and other charities and causes. How can you do this and how will I know part of my purchase will go to support this cause?

Suzette can give 100% of the profits because her income doesn't come from Love 41, it comes from Saddleback Leather Company which she and her husband Dave own. They decided to put their own money into Love 41 to get it started because they felt it was a good investment into the lives of people in need. ANLM was chosen for several reasons but a biggest one is because they are TOTALLY financially accountable. You can find them on the list at www.ecfa.org. The ECFA is an independent organization that audits non-profits such as ANLM. ANLM's financial books are wide open which allow Dave and Suzette to know where every penny goes. Suzette and her family go to Africa and they do hands-on work about 2-3 times a year and you can see some of their pictures on Facebook, Saddleback Leather and Love 41's website.


Are you a non profit organization or for profit?

At this time, we've decided to not pursue a not for profit status for Love 41. Why? Based on the current US tax code, we wouldn't be able to qualify for nonprofit status as we currently operate. We're definitely a for-profit business, but we operate with a nonprofit mindset. We donate all of our net profit to charitable organizations. We think there are many nonprofits out there doing amazing work and we want to be able to support them financially through Love41. We all have a unique part in helping others and we feel called to help in this way. Thanks for helping us love on widows, orphans and street kids.


You say your products are handmade. Where are they handmade and how long does it take to make them?

Our products are from all over the world. Suzette loves to travel and her products reflect that. She also loves unique and handmade items-pieces you just can't walk into a store and get off the shelf, so that's why nearly everything we sell is handmade. The time it takes to make a product totally depends on who's making it, how difficult it is to get the materials and what type of product it is.


Can I be a distributor of your products or sell your products in my store?

We often get requests like this, we love to partner with like-minded businesses. If you are interested in selling Love 41 items in your store, email us at [email protected]


What is your return policy?

We want you to love your products. If you don't love them, then simply send them back in new condition within 30 days for a full refund or exchange. Just contact us at [email protected]


What kind of warranty do you have on your products?

Every piece of Love 41 leather is built for durability and satisfaction. In fact, we believe in our craftsmen, our materials and our designs so strongly that we give a warranty against defects in materials and workmanship for 41 years. This warranty applies to product materials and construction under responsible use. If your product doesn't live up to what we said it would, then contact us, we want to ensure you are satisfied with your product.


Shipping and Payment


When will I get my purchased items?

Your order will ship out the door within 2-4 business days after you've paid. How long it takes from there depends on which method of shipping you chose and how close you are to Texas. In Texas, UPS Ground usually makes it to you within a day or 2 after it ships. New York, Miami and Seattle are usually 4-5 days. Outside the United States is usually 4-6 business days to get to your country; then hopefully no more than 2-3 days in customs, but that's up to your country's customs officials. We ship by UPS Worldwide Expedited for most international locations, but you have the option of selecting USPS if you prefer.


Our New Website


Can I buy products from both Saddleback Leather & Love 41??

Yes, you can add any products, that are in-stock, from Saddleback & Love 41 to your cart and checkout.


Are Saddleback Leather & Love 41 the same company now?

No, they are two completely separate companies that share the same message of loving people around the world.


Do I need to create a new Account if I have purchased from Love 41 before?

Yes, you will need to create a new account. All previous, current & new Love 41 customers will have to create a new account.


What if I need a record of my past Love 41 purchases?

A Customer Service Guru can access this information and email it to you in a PDF.


Can I use my Saddleback Leather Gift Certificate to purchase Love 41 items?

Yes, you can also use a Love 41 Gift Certificate to purchase Saddleback Leather products. They’re interchangeable now.


Why didn’t you do this sooner?!

Hey, good things come to those who wait! Rome wasn’t built in a day. Any other cliches about waiting…..


Where can I see Love 41 products in person?

Right now we are 100% online, but hope to share some store space with Saddleback someday before too long.


Can I change or cancel my order?

If it hasn’t already gone to a fulfilled status then we might be able to change or cancel. Please contact us here or give us a call at (210) 858-5210 and we’ll see what can be done.


Can I pay using Paypal or a money order?

We only accept American Express, Discover, MasterCard, and Visa. If you don’t have one of these major debit/credit cards there’s still a way to make a purchase. Simply go to a local grocery store and purchase a gift card from one of the above major card companies. Activate and register it with the card company and then you can use the gift card to make payment on our website.


Military & First Responder Discount


Do you offer Military Discounts?

We sure do. It’s a small way of saying thank you for our safety and protection. Military (Active/Retired/Veteran) and First Responders (Police/Fire/EMT) get a 15% discount. It’s done through a 3rd party verification site called ID.me.


How do I get the discount?

Once your cart is full, proceed to checkout. Have your ID handy and click on the “Military or First Responder” button. You’ll be taken to the ID.me site for a quick and straight-forward identification process. You can sign-in there if you already have an ID.me account or go through the quick steps of setting up a new account. Once verified, you’ll be back at your Love 41 cart to finish checking out.


Can I call in to get this discount?

Sorry, but no. For integrity and security purposes, our customer service folks will not be able to apply this for you.


Can I get the 15% off anything and everything?

Suzette’s Steals, Gift Certificates and other sale items or promotions are excluded. Thanks for understanding.


What if I’m buying Love 41 and Saddleback pieces at the same time?

That works great. Load up your cart and the 15% discount works for Saddleback pieces too. Just not on Dave’s Deals, Gift Certificates and other sale items or promotions.


What if I have issues getting into the ID.me account?

Questions will need to be directed to ID.me at 866-688-5772 or you can click here.